Refunds

Last updated November 9, 2026

Not centered after calibration? Full refund within 14 days. One email, no reason needed. It covers every purchase: credit packs, Pro monthly and Pro yearly.

How to ask (one step)

Email [email protected] within 14 days of your purchase, from the address you used at checkout (or include your receipt number). That’s it: no form, and you don’t need to give a reason, though we’d love to hear what didn’t print right.

Refunds go back to your original payment method through Link (by Stripe), our merchant of record, and usually appear within 5–10 business days depending on your bank. Your orders are listed at link.com.

Pro renewals

Pro monthly (US$12) renews every month and Pro yearly (US$96) every year until you cancel. Cancel anytime at link.com (sign in with the email you used at checkout) or from the link in your receipt. You keep Pro until the end of the period you paid for, and any credits you hold stay usable. If a renewal charge catches you by surprise, email us within 14 days of it and we’ll refund it in full.

Credit packs

Credit packs (US$9 for 300 labels, US$19 for 1,000) are one payment. They never renew, so there is nothing to cancel, and the credits never expire. The 14-day refund covers packs too.

After a refund

A refund turns off the license key and removes any credits left on it. Labels you already printed or downloaded are yours to keep, and the free plan keeps working.

Your legal rights

This guarantee is in addition to any rights you have under the law where you live.