Privacy

Last updated November 9, 2026

Your label files never reach us. Stickready reads your PDFs and lists and builds your labels inside your browser, on your device. There is no upload step, and the site’s security policy (connect-src 'self') stops the page from sending your files anywhere.

Data controller: Stickready is operated by Z. Xia, 1 Queen's Road Central, Central, Hong Kong. Contact: [email protected].

What stays on your device

Your current and recent jobs (files, codes, titles, quantities), your printer profiles and calibration offsets, your free-label count and your license key are saved in your browser’s storage so your work survives a reload, and free labels and Pro work offline. We keep it there only because you asked Stickready to keep your work; it is strictly necessary for the service, so there is no consent banner. Use “New job” or clear your browser’s site data to delete it. Browser extensions you install can read web pages; that is outside our control.

What we receive

• When you buy: Link (by Stripe), as merchant of record, collects your name, email, billing address and payment details as an independent controller under its own privacy policy. We receive your email address, country, the plan you bought, and order and license details. We never see card numbers.
• When you buy credits or spend them: our server (Cloudflare D1) keeps, for each license key, the purchase id, Link (by Stripe)’s order or subscription id, the credits granted and spent with their dates, and, for each paid print, a one-way SHA-256 fingerprint of the job’s codes and quantities plus the label count. The fingerprint is how a reprint of the same job stays free. These records never hold your codes, titles, files or email address. Printing with free labels or Pro sends nothing about the job.
• When the page checks or restores a license: it sends us your license key or checkout reference, and we ask Link (by Stripe) whether the purchase is active. We don’t log these requests beyond the records above.
• Anonymous usage counts: to see which steps people get stuck on, the page reports a handful of events, such as “opened the sample”, “calibrated a printer”, “opened print” or “viewed the pricing page”, with the referring site, the printer and label type picked, and rough size buckets (for example “11–30 labels”). No cookies, nothing stored on your device for this, and never your codes, product titles or file names. To tell visits apart for a single day, our server combines your IP address and browser type into a code that changes every day and can’t be traced back to you; the IP address itself is not stored. We keep these counts for 13 months.
• Server logs: our host, Cloudflare, processes your IP address and basic request details to deliver the site and protect it from abuse, under its own privacy policy.

We don’t use cookies for advertising or analytics, and we don’t track you across sites. Because of that, Do Not Track signals change nothing here.

Why we use it (UK/EU legal bases)

• To perform our contract with you: delivering and checking your license, keeping your credit balance, and support.
• To meet legal obligations: tax and accounting records.
• Our legitimate interests: keeping the service secure, preventing abuse, and counting anonymous usage to improve the product.

How long we keep it

Order and license records: 7 years, as Hong Kong tax rules require. Credit records and job fingerprints: kept with the license key, because credits never expire and reprints of the same job stay free; a refund removes the credits left on the key. Support emails: as long as needed to help you, then deleted. Server logs are kept by Cloudflare for a short period under its policy.

Where it goes

We are based in Hong Kong. Our providers, Link (by Stripe) and Cloudflare, process data in the United States and elsewhere under their standard safeguards. We don’t sell or share your personal information.

Your rights

You can ask to access, correct or delete your information, object to its use, or receive a copy, by emailing [email protected]. California residents have the same rights under the CCPA; we don’t sell or share personal information as those terms are defined there. You can also complain to the Information Commissioner’s Office (UK), your EU data protection authority, or the Office of the Privacy Commissioner for Personal Data (Hong Kong).

Children

Stickready is not directed at children under 16.

Changes

If we change how we handle personal information, we’ll update this page and the date above, and email paying customers about material changes.