Open Stickready

Help

Help

Most print problems are fixed in the print dialog: Scale 100%, Margins None, and the paper set to your label size. Below are fixes by symptom for each printer brand, then the questions sellers ask most. Still stuck? Email [email protected].

Print settings · Troubleshooting · Credits, billing and privacy

Print settings

Stickready’s Print button opens your system print dialog with the page already at your label’s size and 100% scale. Check these once per browser; most browsers remember them per printer.

BrowserWhereSet
Chrome, EdgeMore settingsPaper size: your label. Margins: None. Scale: Default (100). Headers and footers: off.
FirefoxMore settingsPaper size: your label. Scale: 100, not “Fit to page width”. Margins: None. Headers and footers: off.
Safari (Mac)Show DetailsPaper Size: your label. Scale: 100%.
Sticker sheetsAny browserPaper: Letter or A4 (the sheet). Scale 100%. Margins: Default or None.

On a thermal printer the label size has to exist in the printer driver first. The printer pages show where, for each model.

Print troubleshooting

Pick what you see. Each fix is three steps or fewer; the general one works on any printer, then come the steps for each brand.

Sides cut offThe barcode or text runs off the left or right edge.

Why: The page is bigger than the label, or the print dialog adds margins, so the printer crops the edges.

Any printer

  1. Use Stickready’s Print button, not Seller Central’s PDF: the dialog opens at your label’s page size.
  2. In the print dialog: paper = your label size, Scale 100%, Margins None.
  3. Still off by a millimeter? In Stickready press Calibrate, print the test label and type the two gaps you measure.

Rollo

  1. Add your label size: Mac, System Settings → Printers → Rollo → Options & Supplies; Windows, Printing Preferences → Paper Size.
  2. Print from Stickready with that paper, Scale 100%, Margins None.
  3. Rollo’s driver can’t take negative offsets, so fix the last millimeter with Stickready’s Calibrate instead.

Zebra

  1. ZDesigner driver: Printing Preferences → Page Setup → Stocks → New, enter the exact label size.
  2. Pick that Stock in the print dialog, Scale 100%.
  3. ZD410 and ZD411 heads are 2.2 in wide: use 2 × 1 in labels, not 2.25 in.

Dymo LabelWriter

  1. Pick the Dymo paper name in the print dialog (for example “30334 Multi-Purpose”), not Letter.
  2. Set Scale to 100%.
  3. On a 450 or 550 (2.2 in head), 2.25 in labels lose a hair at the edge; Stickready keeps everything 2 mm inside.

Brother QL

  1. Install Brother’s QL driver, not the generic one.
  2. Paper: “29mm x 62mm” for DK-1209, “62mm” for DK-22205; Scale 100%, Margins None.
  3. In Stickready pick Brother QL and the same DK roll so the page matches.

MUNBYN

  1. Add your label size as a custom paper size (Windows: Printing Preferences; Mac: the printer’s Options).
  2. Pick it in the print dialog; Scale 100%, Margins None.
  3. Still off by a millimeter? In Stickready press Calibrate, print the test label and type the two gaps you measure.

Phomemo

  1. Install the Phomemo desktop driver; the phone app alone can’t print from a computer.
  2. Add your label size as a custom paper size and pick it; Scale 100%, Margins None.
  3. Still off by a millimeter? In Stickready press Calibrate, print the test label and type the two gaps you measure.

TSC

  1. Seagull driver: Printing Preferences → Page Setup → Stock → New, enter the exact label size.
  2. Pick that Stock in the print dialog, Scale 100%.
  3. Still off by a millimeter? In Stickready press Calibrate, print the test label and type the two gaps you measure.

Laser or inkjet (sheets)

  1. Paper = the sheet (Letter or A4), Scale 100% (Actual size), not “Fit”.
  2. Turn off headers and footers in the print dialog.
  3. Print the test sheet on plain paper and hold it against a label sheet up to a window.
Label shrunk / two per stickerThe label prints small in a corner, or two labels land on one sticker.

Why: The print dialog is shrinking a bigger page (Letter or 4 × 6) to fit, usually “Fit to page”.

Any printer

  1. Set Scale to 100% (Actual size), never “Fit to page”.
  2. Pick your label size as the paper, not Letter or 4 × 6.
  3. Print from Stickready’s Print button; each page is exactly one label.

Rollo

  1. Rollo starts on 4 × 6: add your label size as a paper size and pick it.
  2. Set Scale to 100%, not “Fit to page”.
  3. Print from Stickready’s Print button so each page is one label.

Dymo LabelWriter

  1. Pick the Dymo paper name for your roll (30334, 30336, 4 × 6), not Letter.
  2. Set Scale to 100%, not “Fit to page”.
  3. Print from Stickready’s Print button so each page is one label.

Brother QL

  1. Pick the Brother paper for the roll (“29mm x 62mm” or “62mm”), not Letter.
  2. Set Scale to 100%.
  3. Print from Stickready’s Print button so each page is one label.

MUNBYN

  1. MUNBYN starts on 4 × 6, so your page gets shrunk: add your label size as a paper size.
  2. Pick it and set Scale to 100%.
  3. Print from Stickready’s Print button.

Laser or inkjet (sheets)

The grid is printed smaller than the sheet: the dialog is scaling, or an A4 page is going onto Letter (or the other way round).

  1. Set Scale to 100% (Actual size).
  2. Pick the paper the sheet really is: Letter for Avery 5160, A4 for 21/24/27/40/44-up.
  3. Print the test sheet on plain paper and compare it with a label sheet.
Blank label after each oneEvery printed label is followed by an empty one.

Why: The printer thinks each label is longer than it is: the scale, the margins and the driver’s paper size don’t match the label, or the gap hasn’t been learned.

Any printer

  1. Set the paper size in the driver to your label (for example 2.25 × 1.25 in), not 4 × 6.
  2. Print at Scale 100% with Margins None.
  3. Run the printer’s label calibration so it learns the gap.

Rollo

  1. Set the paper size to your label, not 4 × 6.
  2. Hold the top button until it beeps once: Rollo feeds a few labels and learns the gap.
  3. Print at Scale 100% with Margins None.

Zebra

  1. In ZDesigner set Media Type to “Labels with gaps” and the Stock to your label size.
  2. Calibrate. GK/GX: hold Feed until the light flashes twice. ZD220/ZD230: hold Feed through one flash and two more. ZD410/ZD411/ZD421: hold Pause + Cancel for 2 seconds.
  3. Print at Scale 100% with Margins None.

Dymo LabelWriter

  1. Pick the Dymo paper name that matches the roll in the print dialog.
  2. Margins None, Scale 100%: a page even a little taller than the label spills onto the next one.
  3. In Stickready, choose your Dymo model and roll so each page is exactly one label.

Brother QL

  1. DK-1209: pick paper “29mm x 62mm”.
  2. DK-22205: pick “62mm” and set the length to 32 mm if the driver asks.
  3. Margins None, Scale 100%.

MUNBYN

  1. Set the paper size to your label, not 4 × 6.
  2. Hold the feed button until it beeps to run the auto label-learning.
  3. Print at Scale 100% with Margins None.

Phomemo

  1. Set the paper size to your label, not 4 × 6.
  2. Double-press the feed button to learn the gap after changing rolls.
  3. Print at Scale 100% with Margins None.

TSC

  1. In the Seagull driver set Media Type to “Labels with gaps” and the Stock to your label size.
  2. Hold Feed while switching on; let go after the light blinks to run the gap calibration.
  3. Print at Scale 100% with Margins None.

Laser or inkjet (sheets)

Office printers don’t skip labels. A blank sheet between pages means two sheets fed at once, or an empty page in the job.

  1. Fan the label sheets and load fewer at a time.
  2. Feed one sheet at a time through the manual or rear tray.
  3. Check the page count in the print dialog matches the sheets you need.
Off-center by a mm or twoEverything prints, but a little to one side or too low.

Why: Every printer feeds a little differently. A millimeter or two is normal and you fix it once.

Any printer

  1. In Stickready press Calibrate and print the test label at Scale 100%.
  2. Measure the gap from the left edge and from the top edge to the frame.
  3. Type the two numbers. Every later label moves by the difference, saved for this printer.

Rollo

  1. Don’t look for an offset in the Rollo driver: it can’t go negative.
  2. In Stickready press Calibrate, print the test label and measure the left and top gaps.
  3. Type the two numbers once; they’re saved for your Rollo.

Laser or inkjet (sheets)

  1. Print the test sheet on plain paper and hold it against a label sheet up to a window.
  2. Measure the left and top gaps, then enter them in Stickready’s Calibrate.
  3. If each row drifts more than the last, Scale isn’t 100%.
Barcode won’t scanA phone or scanner can’t read the barcode.

Why: The bars were squeezed by scaling, smeared by too much heat or toner, or printed too faint.

Any printer

  1. Check Scale is 100%: shrinking squeezes the bars until scanners give up.
  2. If the bars look fat or blurred, lower the darkness one step; if gray, raise it.
  3. Scan the test label with your phone before the full run.

Zebra

  1. Check Scale is 100%.
  2. ZDesigner: Printing Preferences → Options → Darkness, one step down if bars look fat, up if gray.
  3. On a 300 dpi model, pick 300 dpi in your Stickready printer profile so bars land on whole dots.

Dymo LabelWriter

  1. Check Scale is 100%.
  2. In the Dymo print options, choose the barcode or graphics print quality if it’s offered.
  3. Scan the test label with your phone before the full run.

Laser or inkjet (sheets)

Cheap or low toner smudges thin bars, and draft mode prints them faint.

  1. Check Scale is 100%.
  2. Print at normal or best quality, not draft or toner saving.
  3. Let inkjet labels dry before you stick them, then scan one with your phone.
Prints sidewaysThe label comes out turned 90°.

Why: The roll feeds narrow side first, or the orientation in the print dialog doesn’t match the page.

Any printer

  1. Set Orientation to Auto, or to match the page (Landscape for wide labels).
  2. Check the paper size isn’t flipped (2 × 1 in, not 1 × 2 in).
  3. Still sideways? Turn on “Turn 90°” in your Stickready printer profile and print again.

Dymo LabelWriter

  1. Dymo 30336 feeds sideways: that’s right, the artwork is turned to match.
  2. For 30334, pick the 30334 paper, not Letter.
  3. Still sideways? Turn on “Turn 90°” in your Stickready printer profile.

Brother QL

  1. DK-1209 feeds sideways, like Dymo 30336: the page is portrait and the artwork is turned to match.
  2. Pick the “29mm x 62mm” paper and leave Orientation on Auto or Portrait.
  3. Still sideways? Turn on “Turn 90°” in your Stickready printer profile.

Laser or inkjet (sheets)

  1. Set Orientation to Portrait.
  2. Turn off “Auto-rotate” if your print dialog has it.
  3. Pick the paper the sheet really is (Letter or A4).
Nothing printsThe printer stays quiet, feeds blank labels, or blinks.

Why: The wrong printer is picked, the printer is paused or out of labels, or the labels don’t suit the printer.

Any printer

  1. Pick the label printer in the print dialog, not “Save as PDF” or your office printer.
  2. Scratch a label with a fingernail. No dark mark means it isn’t direct thermal paper and needs a ribbon printer.
  3. Reload the roll, close the lid and run the printer’s label calibration.

Rollo

  1. Pick “Rollo” in the print dialog, not “Save as PDF”.
  2. Check the labels are direct thermal: a fingernail scratch should leave a dark mark.
  3. Hold the top button until it beeps to relearn the labels, then print again.

Zebra

  1. Pick the ZDesigner printer in the dialog, not “Save as PDF”.
  2. Models ending in “t” (ZD220t, ZD230t) print through a ribbon; without one, use direct thermal labels on a “d” model.
  3. Close the lid firmly and run your model’s media calibration (see “Blank label after each one”).

Dymo LabelWriter

  1. Pick the LabelWriter in the print dialog, not “Save as PDF”.
  2. Reload the roll, close the cover and press the feed button once.
  3. Unplug the printer for 10 seconds, plug it back in and print again.

Dymo LabelWriter 5XL

The LabelWriter 5XL reads a chip in the roll and prints only on genuine Dymo labels.

  1. Use a genuine Dymo roll: third-party labels are refused.
  2. Reload the roll and close the cover.
  3. Pick the LabelWriter 5XL in the print dialog, not “Save as PDF”.

Dymo LabelWriter 550

The LabelWriter 550 reads a chip in the roll and prints only on genuine Dymo labels.

  1. Use a genuine Dymo roll: third-party labels are refused.
  2. Reload the roll and close the cover.
  3. Pick the LabelWriter 550 in the print dialog, not “Save as PDF”.

Brother QL

  1. Turn the Editor Lite light off: hold its button until the light goes out.
  2. Install Brother’s QL driver and pick it in the print dialog.
  3. Check the DK roll is seated and the cover is closed.

Phomemo

  1. Install the Phomemo desktop driver and connect by USB.
  2. Pick the Phomemo printer in the print dialog, not “Save as PDF”.
  3. Double-press feed to relearn the labels, then print again.

Laser or inkjet (sheets)

  1. Pick your office printer in the print dialog, not “Save as PDF”.
  2. Many printers take label sheets only from the manual or rear tray: load one sheet there.
  3. Check the printer isn’t asking for a paper size change on its own screen.

Exact settings for your printer and label: printer pages.

Questions

How do I use my credits or Pro on another computer?

After you buy, Stickready shows your license key (it starts with STK-). Keep it. On the other computer or browser, open Stickready, press Print, choose “I already have a key” and paste it. Your credit balance is kept on our server under that key, so it comes with you.

I lost my license key

Email [email protected] from the address you used at checkout.

How do credits work?

One credit prints one label, and a job uses credits the first time it prints. Reprinting the same job (same codes, same quantities) is free, forever; change a code or a quantity and it’s a new job. Your credits never expire — even if you subscribe later. A job bigger than your free labels left uses the free ones first, then credits. Buying another pack adds the credits to the same license key.

How do the free labels work?

You get 100 labels a month with every feature on, no watermark and no account. They’re counted on this device and reset on the 1st of each month. Printing the same job again doesn’t count twice, and the sample PDF, calibration test labels and SKU separator labels never count.

Does Stickready work offline?

After the first visit, free labels and Pro print with no connection. Spending credits needs a quick one: Stickready sends the license key, a one-way fingerprint of the job and the label count: a few hundred bytes. Never your codes, titles or files.

How do I get a refund?

Not centered after calibration? Full refund within 14 days. Send one email within 14 days of your purchase to [email protected]; no reason needed, no form. The money goes back to your card through Link (by Stripe). A refund turns off the license key and removes any credits left on it. See Refunds.

Where are my receipts and invoices?

Link (by Stripe) emails your receipt right after you pay; your orders are also listed at link.com.

What does the charge look like on my statement?

On your card statement: LINK.COM* followed by our name. Link (by Stripe) sends the receipt. Link (by Stripe) is the merchant of record for Stickready: it takes the payment and handles sales tax.

How do I cancel my subscription?

Cancel anytime at link.com. You keep Pro until the end of the period you paid for, and your credits stay. Credit packs never renew, so there’s nothing to cancel.

Are my files uploaded? How can I check?

No. Stickready reads your PDF and builds the labels inside your browser. Two ways to check: open Stickready once, turn off Wi-Fi, and make your labels with your free labels or Pro; it still works. Or open your browser’s DevTools (F12, or Cmd+Option+I on a Mac), go to the Network tab and drop your PDF: no request carries your file. You’ll see small anonymous usage counts and, when you spend credits, your license key, a one-way fingerprint of the job and the label count. Never your codes, titles or file names (see Privacy).

Which print settings should I use?

Scale 100%, Margins None, and the paper set to your label size (Letter or A4 for sheets). Per browser: print settings.

Will Amazon accept these labels?

Stickready follows Amazon’s published label specifications: 1 × 2 in to 2 × 3 in, a scannable barcode, the FNSKU (like X002QK8V1N), the item name and condition. Stickready isn’t affiliated with Amazon and can’t promise acceptance, so print one test label and scan it with your phone before the full run.

I bought a Shipment Pass. Does it still work?

Yes. Shipment Passes bought before November 2026 keep working until they expire.

Updated November 9, 2026